Q. How did this happen?
A. Spencer Stuart recently became aware of a potential data security incident. Immediately upon learning of the potential issue, and in collaboration with leading global forensic firm XXX, we launched a thorough investigation. We have also worked closely with {INSERT HERE} on this issue. Our investigation determined {INSERT DETAILS}.

Q. Can you explain any lag time in disclosing the incident to the public?
A. Immediately upon learning of this issue, we engaged leading global forensics firm, XXX to launch a thorough investigation into this matter. We are also working closely with {INSERT AUTHORITIES} on this issue. As soon as the investigation confirmed that some information may have been accessed/compromised, we prioritized notifying impacted parties.

Q. Is my information compromised?
A. Spencer Stuart recently became aware of a potential data security incident involving {INSERT}. Based on our investigations in collaboration with leading global forensics firm XXX and {INSERT}, there is no indication that any personal/company data has been accessed or used inappropriately. {Confirm}. However, out of an abundance of caution, we are notifying potentially impacted parties, so they can take steps to protect themselves and their information.

Q. What have you done since discovering the attack to improve your IT security?
A. We completed a thorough investigation of the incident and our IT systems in collaboration with leading global forensics firm XXX and {INSERT}. The investigation enabled us to {INSERT REMEDIATION EFFORTS}. We invest in rigorous IT systems, processes and policies because the confidentiality and security of our data is our utmost concern, and we are committed to continual improvement to protect against Similar incidents and ensure the security of our clients’/colleagues’/candidates’ information. These steps include {INSERT DETAILS}.

Q. How has the incident been resolved?
A. We completed a thorough investigation of the incident and our IT systems in collaboration with leading global forensics firm XXX and {INSERT} and can confirm that the issue has been remediated.

Q. Why should we trust Spencer Stuart moving forward?
A. At Spencer Stuart, earning and maintaining our clients’ and candidates’ trust is central to who we are and what we do each day. Our top priority is protecting the integrity of the information with which we are trusted. We understand and deeply regret the effect this incident may have on our clients/colleagues/candidates.